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FAQs

🧼 What size are your products?

Our chunky soaps weigh approximately 5.5–6 oz — nearly double the standard bar size. They may shrink slightly during the curing process due to water evaporation.

Aloe & Shea Body Lotions and Shower Gels are available in 12 oz, 8 oz, and TSA-friendly 2 oz sizes.

Body Butters come in 3 oz recyclable jars — rich, concentrated, and made to last.

Many items are also available in limited-edition or gift sizes — perfect for treating someone (or yourself).

⏳ When will my order ship?

Orders are typically processed within 1–3 business days (excluding holidays). You’ll receive a tracking number as soon as your package ships so you can follow its journey right to your door.

🧪 Is there lye in your bar soaps?

Nope! While all real soap requires lye (sodium hydroxide) to form, our bars go throughcomplete saponification, meaning there’s no lye left in the finished product — only gentle, nourishing soap.

🌿 Where do your ingredients come from?

We proudly source from trusted, responsible suppliers who prioritize purity, sustainability, and ethical production. No cut corners, just high-quality ingredients your skin will love. (Fun fact: we source our coconut and olive oil from the same supplier used by top restaurants!)

🌱 Are your products safe for sensitive skin?

Our products are made with 97% plant-based ingredients and free from parabens, phthalates, and SLS/SLES. However, everyone’s skin is different. If you’re unsure, we recommend patch testing a small area first, especially if you have allergies or sensitivities.

📦 Do you accept returns or exchanges?

Due to the nature of our handmade bath and body products, we’re unable to accept returns or exchanges once an item has been opened or used. However, if there’s an issue with your order, please contact us within 15 days of delivery so we can make it right. Your satisfaction matters to us, and we’re happy to help resolve any problems.

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